Is there an establishment fee when my client renews or adds a membership?

No, renewal and add-on memberships are fee-free within 30 days of a member's last successful payment.

aglow automatically waives the $9 +GST establishment fee for returning and existing members in a handful of situations. No action needed from you or your client. It just happens.

When the fee is waived

The $9 +GST establishment fee is automatically removed when:

• A member starts a new membership within 30 days of their last successful payment
• An existing member adds a new membership alongside their current one
• A former member returns within 30 days of their last successful payment

Why it matters

Small friction adds up. A setup fee at renewal is one of those moments where a client hesitates, and sometimes doesn't come back. Removing it at the right time means smoother conversations, easier renewals, and one less reason for a client to delay.

It also makes membership stacking easier to pitch. If a client is already on a subscription and you want to add a Treatment Plan alongside it, there's no extra cost to them at setup.

How to use this

This is a good reason to reach out proactively. Think about:

• Members with a last payment date coming up to 30 days ago
• Current members who'd benefit from a second membership type
• Clients who lapsed recently and haven't yet renewed

A short message from you, timed well, can turn a quiet expiry into a renewal.

Template to send your members

Feel free to use this as-is or rework it in your own voice.

Good news for members.

You won't pay the $9.90 AUD (or $10.35 NZD) establishment fee when you:

• Start a new membership within 30 days of your last payment
• Add a new membership alongside your existing one
• Return within 30 days of your last payment

If your membership is coming up for renewal, or you've been thinking about adding another service to your routine, just mention it at your next visit or get in touch directly.