---
title: What happens if a members payment is unsuccessful?
description: A missed or failed payment could be due to a number of reasons from insufficient funds to incorrect payment details. You do not have to do anything. We will follow up on all missed payments for you, i
---

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# What happens if a members payment is unsuccessful?

A missed or failed payment could be due to a number of reasons from insufficient funds to incorrect payment details.

**You do not have to do anything.** We will follow up on all missed payments for you, including communication to your member. We will re-attempt the payment.

If there are three consecutively missed payments in a row, we will suspend the membership and notify you via email on what course of action you would like us to take. 

**Options include:**

1. Reactivate and collect arrears immediately
2. Reactivate and collect arrears at the end of the membership plan
3. Adjust instalment/frequency/term
4. Leave suspended or cancel
5. Send to debt collection

Once you have let us know, we will handle the rest.

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