Absolutely nothing to worry about, this could be due to a number of reasons from insufficient funds, bank blocked the payment, incorrect payment details, there are a number of reasons why a payment might not have been successful.
Great news is, you do not need to do anything, we will look after any and all missed payments for you, including communication to your member via email and SMS and we will re-attempt the payment as well.
In the case there is three consecutively missed payments in a row, we will suspend the membership and then notify you via email on what course of action you would like us to take:
Reactivate and collect arrears immediately
Reactivate and collect arrears at the end of the membership plan
Adjust instalment/frequency/term, leave suspended or cancel
Send to debt collection