If the payment arrangement is set up to weekly frequencies, we will reattempt the missed payment with the following week's payments.
For any other payment frequencies such as fortnightly or monthly, we will reattempt the payment 2 days after the failed payment.
Common reasons for payments failing include:
- Incorrect account/card details provided;
- the account provided does not permit direct debit payments;
- the card provided has expired;
- insufficient funds; or
- the bank has blocked transactions on their chosen payment method.
Note
Getting you paid is our priority. Rest assured, we will not wait weeks or a month to reattempt a failed payment.