If the payment arrangement is set up to weekly frequencies, we will reattempt the missed payment with the following week's payments.
Any other payment frequencies such as fortnightly or monthly etc, we will reattempt the payment 2 days after the failed payment. We will not wait 2 weeks or a month to reattempt the failed payment.
Please note that payments can fail for a number of reasons, the most common being:
- Incorrect account/card details provided;
- the account provided does not permit direct debit payments;
- the card provided has expired;
- insufficient funds; or
- your bank has blocked transactions on your chosen payment method.