Payments can fail for a number of reasons, the most common being:
- Incorrect account/card details provided;
- the account provided does not permit direct debit payments;
- the card provided has expired;
- insufficient funds;
- Their payment provider has blocked transactions on their chosen payment method
To view the reason for one of your members payments failing, from your dashboard:
Select Current Memberships
Search the membership name or your customers name.
Click the membership name located next to the relevant client
Select Transaction List
Under Response their payment provider will state the reason for the failed payment
Tip
If you have a failed payment from a member, aglow will chase this automatically on your behalf. You don't need to do anything. We will reach out to you if we require further instructions.